We want you to love your piece. If something isn't right, reach out within 3 days of delivery and we'll arrange the return.
Good to know
- Pieces must come back in original condition, with all inclusions (box, dust bag, certificates).
- Once approved, refunds are issued to the original payment method within 5–10 business days after inspection.
- Return shipping is on you, unless the piece arrived damaged or not as described.
Final sale
Gift cards, opened beauty products and pieces marked final sale can't be returned. Authentication is guaranteed for life — if Entrupy were ever to disagree on a certified piece, we make it right.